Privacy Policy | 开云体育官网 · KAIYUN SPORTS

开云体育官网 collects user information — including name, email, phone number, and address — solely to provide and improve our services. We implement strict access controls and encryption protocols to prevent unauthorized disclosure. Your personal data is never shared with third parties without your explicit consent, except as required by law.

To protect your payment security, 开云体育官网 does not store full credit card numbers or sensitive financial credentials. All transactions are processed through PCI-compliant payment gateways using 256-bit SSL encryption. Your financial data remains confidential and secure during every deposit and withdrawal.

Your Data Rights and Our Commitment

开云体育官网 collects browsing data to improve site performance and user experience.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Eligible Refund Scenarios

• You may request a full refund if a purchased live sports stream or interactive entertainment product fails to deliver the advertised features or suffers a critical malfunction, and we cannot provide a viable fix within 48 hours.
• If the sports event data or interactive game you purchased contains verified inaccuracies or severe non-functional issues that cannot be resolved through updates, we will process a refund after confirmation.
• Refund requests cannot be processed if you have already initiated a payment dispute or filed a complaint with a third party before contacting our support team for resolution.

Non-Refundable Situations

• If a purchased sports data analysis report contains material factual errors or major data omissions that cannot be corrected or supplemented after verification, we will honor a refund according to our policy.
• If you initiate a dispute directly with your payment provider without first notifying 开云体育官网 customer service, you forfeit the right to resolve the issue through our internal channel, and no refund will be issued.
• If virtual sports game items or services experience anomalies not caused by your own actions that significantly impair normal usage, we will issue a refund after investigation and confirmation.

Account Deactivation Policy