Privacy Policy | 开云体育官网 KAIYUN SPORTS

开云体育官网 is committed to safeguarding your personal information. User data collected, including but not limited to names, email addresses, phone numbers, and physical addresses, is maintained with the highest level of security. We strictly prohibit the disclosure of your personal data to any third parties in any form, ensuring your information remains confidential and secure.

For your payment security, we do not store any credit card details. All transactions are processed through world-leading payment gateways, utilizing SSL encryption to protect every online operation you undertake.

Your Data Rights and Us

开云体育官网 collects visitor data to enhance user experience.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Situations Eligible for Refund

• For purchased sports event live streams or interactive entertainment products, a full refund may be requested if they fail to meet described functionalities or exhibit severe malfunctions for which we cannot provide a viable solution.
• If you discover inaccuracies in purchased sports event information, or if interactive games present serious, unexpected issues that are confirmed to be unresolvable, we commit to processing appropriate refunds.
• If you initiate a payment dispute or file a complaint with a third party before contacting our support team to seek a resolution, we will be unable to process your refund request.

Situations Not Eligible for Refund

• After purchasing sports data analysis reports, if the report content significantly deviates from the actual situation or contains substantial data errors, and verification confirms that corrections or supplements cannot be provided, we will handle the refund according to regulations.
• If you directly initiate a dispute with the payment platform without notifying the 开云体育官网 customer service team, we will consider this as waiving your right to resolve the issue through our channels, and therefore cannot accept the refund.
• If virtual items or services within purchased virtual sports games experience anomalies not caused by your operational errors, and these anomalies affect normal usage, we will process a refund after verification.

Account Deactivation Instructions